Refund policy

We accept exchanges and returns on all products with original tags and packaging within 30 days of delivery.

Final Sale Products

All clearance products and custom engraved jewelry are final sale at the time of purchase, and cannot be exchanged or returned. Additionally, the following products are final sale: Chain Extender, Earring Backs, Earring Back Lifters, Mystery products, permanent jewelry, custom engraved jewelry.

Domestic Exchanges & Returns - Canada wide

All returns are subject to a return fee of $10, which will be deducted from the total refund amount.

International Returns

All returns are subject to a return fee, which varies based on the return shipping cost. This fee will be deducted from the total refund amount. Please allow up to 7-10 business days for US orders and 30 days for international orders for our team to process refunds.

Jewelry Bundles & Gift Sets

If you purchased a pre-kitted bundle, you will have the option to return the entire bundle or individual pieces from the bundle. When returning individual pieces, we will issue a proportionate refund back to your original payment method. If you purchased a gift set, you must return all products in the set to receive a refund.

Need help?

Visit our FAQs page or send us an email.